Viewed in NYT Magazine
As AI transforms the workforce, the conversation often focuses on jobs at risk.
But for forward-thinking companies, the more urgent question is: Which new roles do we need to stay competitive?
According to the World Economic Forum, while 9 million jobs may be displaced by 2030, 11 million new ones will be created—many never seen before.
To lead in the AI era, companies must rethink not only processes and strategies, but also the org chart itself. Three areas will define the most essential new roles: Trust, Integration, and Taste.
Trust – Roles That Build Accountability and Confidence
- AI Auditor – Validates outputs and models for fairness and compliance
- AI Translator – Explains technical AI decisions in business terms
- Fact-Checker for AI Content – Verifies critical outputs
- Trust Authenticator / Trust Director – Oversees data integrity and reliability
- AI Ethicist / Ethics Board Member – Creates defensible AI logic and oversight
- Legal Guarantor – Signs off on AI-generated legal and technical documents
- Consistency Coordinator – Ensures coherence across AI-generated assets
- Escalation Officer – Steps in when AI interactions require human empathy
Integration – Roles That Align AI With Business Goals
- AI Integrator – Bridges AI capabilities with business needs
- AI Engineer / Consultant – Customizes, scales, and maintains AI models
- AI Plumber – Diagnoses and fixes system breakdowns
- AI Assessor – Benchmarks model performance and updates
- AI Trainer – Feeds curated data to AI models for optimal outcomes
- AI Personality Director – Designs consistent, on-brand AI tone and style
- AI/Human Evaluation Specialist – Maps when humans, AI, or both are best
- Drug-Compliance Optimizer – Ensures safe, AI-assisted healthcare delivery
Taste – Roles That Drive Differentiation Through Human Judgment
- Product Designer (AI-Driven) – Orchestrates outcomes using AI tools
- Article/Story/World Designer – Directs creative direction across formats
- HR Designer – Crafts culture, training, and internal experience
- Civil Designer – Reimagines infrastructure through creative vision
- Differentiation Designer – Aligns brand, risk, and customer experience
- Innovation Coach – Guides emerging talent to lead with ideas, not tasks
Bottom Line
AI won’t just change your workflows—it will reshape your workforce.
Now is the time to build a forward-looking org chart that blends machine capability with human leadership, judgment, and accountability.
Thanks to Robert Capps for his inspiring NYT Magazine piece on AI and the future of work, blending tech, business, and culture with insight.
